Return a item must within 7 days after receive the order.All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 25% restocking fee. Shipping and handling charges are non-refundable.All returned merchandise should be sent to the shipping address we email you.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
Before enjoying easy exchange & return policy,you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.The soles/bottom of shoes must be unmarked and clean in brand new condition.
Gift Cards have no cash value and can only be redeemed for store merchandise. If applicable, all items must be returned with their original tags.
Shoes must be returned with their original shoebox. Please pack the shoe box inside another box as the original shoe box must be returned undamaged and postage-free.
Review our criteria above and make sure the items are eligible for a return. Your return must contain the original invoice that you received with your order.
PLEASE NOTE - If you send us items that are ineligible for return we will not accept them therefore you will need to pay return shipping fees if you would like them back.
Please include the invoice you received with your package and a note with the items you are returning and include it in your package along with the item(s).
We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund(as per Return policy) and place a new order for the style you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.